Politique de remboursement

Refund Policy

Thank you for choosing SEA IN PALM and our unique hand-carved wooden art. Our goal is to ensure a fulfilling experience for all our customers both in the internationally. Please find below our refund policy which considers the nature of our products and complies with online sales regulations.

Standard Products

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.If you wish to return a standard, non-customized product for any reason with in 14 days of receiving it, please contact us at seainpalm@gmail.com. The item must be returned in its original condition and packaging. If it is not returned in its original condition and packing no refund will be possible. Please note that return shipping costs are the responsibility of the customer, and the original shipping costs cannot be refunded. Sea in Palm will examine the product as soon as it has been returned and contact you via email.

Custom Orders

Custom orders, including commissioned art tailored to your specifications, are exempt from the 14-day return period due to their personalized nature. These sales are considered final upon payment, but rest assured, we are committed to ensuring your satisfaction with the finished product.

Please note that full payment must be completed before your artwork can be shipped. If you choose not to proceed with the second payment, the initial 50% deposit is non-refundable. If you wish to cancel your custom order after the first payment, please contact us directly. However, the 50% payment is non-refundable, as work on the artwork would have already begun.

Should there be any issues or concerns with your custom order, we encourage you to reach out to us. We are dedicated to resolving any issues in a way that respects the unique nature of custom-created art.

Damaged or defective product

If you receive a defective or damaged item, irrespective of your location and if it is custom made or standard product, please contact us within 24 hours after receiving it with details of the product and the defect, along with clear pictures showing the damages and defects and the packaging. We will review your claim and notify you within 72 hours about eligibility for a refund, replacement, or any other suitable action. Eligible claims will result in a replacement, a refund of the purchase price via the original payment method, or a discount on future orders, depending on each case.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at seainpalm@gmail.com.

Contact and Claims

For all concerns, returns, or claims, please reach out to us at seainpalm@gmail.com. Include your order details and a description of your issue for a swift resolution.

Your trust and satisfaction with our products and services are crucial.